Licensed US Insurance Advisors

Licensed US Insurance Advisors

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Emergency Contacts

Keep these insurer assistance, pre-certification, customer-service, and claims contacts available while you travel. Save this page and carry your member ID card as a backup.

Pre-certification rules vary by policy. In a life-threatening emergency, call 911 or go to the nearest emergency department immediately; do not delay care to contact the insurer. When it is safe, notify the insurer and follow the policy's specific notice requirements.

IMG Global

International Medical Group

Pre-certification

Phone

+1 (800) 628-4664

Check your policy for notice requirements; do not delay emergency care

Email

precertification@imglobal.com

Customer Service & Claims

Phone

+1 (317) 655-4500

Submit a claim

imglobal.com/member

Log in to the member portal to submit online

Claims info

imglobal.com/claims-center

Trawick International

Safe Travels USA Comprehensive

Pre-certification

Phone

+1 (844) 723-0324

Check your policy for notice requirements; do not delay emergency care

Email

precert@mysurego.com

Customer Service

Phone (24/7)

+1 (888) 301-9289

Email

info@trawickinternational.com

Claims

Phone

+1 (833) 313-5651

Email

claims@mysurego.com

Claims portal

Track claim status and submit documents

Save this page or take a screenshot so you can find these contacts quickly. Your member ID card may also list important plan-specific numbers; carry it while you travel.